FAQ

The best place to reach us is at [email protected]. We will be in touch promptly following your inquiry.

Renting a truck and cajoling close friends into helping you relocate is typically the alternative. However, the actual cost of renting a moving truck is usually a multiple of the advertised rate once fuel, mileage, taxes, insurance, and equipment fees are included. As for your friends, moving help is likely at the bottom of the list of expected duties.

Our hourly rate includes the moving truck, fuel, equipment, taxes, and insurance, as well as a uniformed and skilled crew. The crew can efficiently load the truck to decrease time and damage in transit. We also drive the trucks, so you’re not liable for the damage. Your friends will thank you as well.

In the case of hourly moves, we believe we can save you money by offering lower rates through reduced employee overhead. We also believe that consumers increasingly seek to avoid salesmanship and prefer to interact digitally with companies that have a transparent fee structure. Wondering if this can impact the accuracy of the cost estimate? Using data collected during booking we can arrive at an accurate estimate. Should our estimate be off, or should you need incremental services, we believe the hourly rate model properly aligns our partnership with customers.

For binding estimates, which are applicable for packing jobs or long-distance jobs, we are happy to provide an estimate based on an in-home visit. In this case, we are committed to providing the best possible quote based on our estimate of the job size.

We never, ever stall or intentionally move slowly to increase billable hours. In most cases, we want to work a job as efficiently as possible so that we can work a second job on that day. Any breaks, for example, to eat lunch, will be deducted from your total time.

No problem. We can add additional crew to a job for $40/person per hour. All you need to do is tell us you’d like to add a crew member during booking.

Yes. This is a great way to reduce the time it takes to move, and therefore the total moving expense. We encourage customers to pack as much as possible to reduce the time it takes to complete the move.

From your original location, we will travel up to 45 miles for no additional fee. At this time we do not conduct moves over 45 miles.

If the service provided warrants a tip, then a tip would be much appreciated. We strive to provide competitive pay, but many of our team members rely on tips to make up a meaningful portion of take-home pay.

Safety and risk mitigation are critical. We carry vehicle liability coverage, cargo coverage, and general liability coverage. We are fully compliant with our regulator’s insurance and licensing requirements.

We currently serve the state of North Carolina. However, since we are right on the border with South Carolina, we can arrange to move you there as well. If you would like to discuss a move outside of the Charlotte metro area, please contact us at [email protected].

Yes! We will be happy to provide a packing quote for your move. Please contact us at [email protected] to inquire about a packing quote.

We do not charge a cancellation fee.

Deposits are not required. We collect credit card info during booking so that we don’t have to ask for credit cards on moving day. Please see below for information on data security.

We take data security and privacy very seriously. We never have access to your credit card number nor do we store your credit card info.

We work with Stripe, a $20B company with customers such as Lyft, Postmates, and Target, to process payments and manage customer data. Stripe has the most stringent level of data security. Read more about Stripe’s security measures here https://stripe.com/docs/security/stripe.

Hourly time starts when our truck arrives at your dwelling and ends when the last item has been unloaded from the truck and moved into your new residence. We bill in 15-minute increments and you will be asked to approve the final amount before your credit card is charged.

At this time, due to liability concerns, we will not be able to move some high-value items, such as fine art.